1. General Use
Q. How does Josephine Care work?
A. Josephine Care is a non-intrusive home monitoring solution that uses discreet sensors to detect presence, movement, temperature, humidity, and door activity. Once activated, the system learns your daily routines and notifies your chosen caregivers if it detects normal or unusual activity patterns.
Q. Are there cameras or microphones?
A. No. Josephine Care is completely non-intrusive. It does not use cameras or microphones.
Q. What will be installed in my home?
A. Installation typically includes around 6-10 sensors:
- Presence, humidity, and temperature sensors in each room
- Door sensors for exterior doors
- Vibration sensor for the refrigerator
- Soil humidity sensors for potted plants
Installation can be completed by your caregiver or by a member of our team and usually takes less than 45 minutes.
Q. What do I need for Josephine Care to work?
A. A Wi-Fi internet connection is required to use Josephine Care.
Q. Can I use Josephine Care if I have a pet?
A. Absolutely. Josephine Care can distinguish between humans and animals.
Q. How are caregivers notified?
A. All notifications are sent by text message. During setup, your chosen caregivers receive an activation link to register their contact information. If you live in a residence that allows you to do so, critical alerts can also be sent directly to staff for immediate response in case of emergency.
Q. What happens during a power outage or internet disruption?
A. If communication with the sensors is lost — due to a power outage, internet issue, or sensor malfunction — your caregivers are immediately notified.
Q. I’m going on vacation. How do I notify Josephine Care?
A. You can notify Josephine Care in advance using the link provided in your activation email or through your online account. If not, Josephine Care may detect irregular activity and alert your caregivers, who can then confirm your absence.
2. Pricing
Q. How much does it cost?
A. The Josephine Care service costs $75 per month. This includes:
- Hardware
- Continuous monitoring
- Real-time notifications for unlimited events
- Daily, weekly, or monthly activity reports
- Unlimited users (for both account access and notifications)
Q. How can I cancel the service?
A. You can cancel your subscription at any time. Simply contact us by email at info@josephine.care, call +1 438 808-1998, or through your account josephine.care/login.
3. Installation
Q. Does Josephine Care start working right after installation?
A. Yes. Once installed and activated, the sensors immediately begin collecting information about your daily habits. However, Josephine Care requires about 15 days of calibration to learn your routine before sending notifications. Within about two months, the system reaches full effectiveness.
Q. Will Josephine Care detect a fall immediately?
A. Yes, but not immediately after installation. After a learning period of at least 15 days, Josephine Care can detect unusual (in)activity, such as a fall. The response time of the Josephine system depends on the typical behavior of the resident within the context of their daily routine. As soon as a problem is detected, the system alerts the caregivers by text message.
Q. How do I know if the sensors are working properly?
A. A hardware check is automatically performed during installation and displayed through the online setup interface. This allows you to verify that all sensors are connected and functioning before activation. If a sensor later malfunctions, Josephine Care automatically detects the issue and notifies caregivers.
Q. A blue light is blinking on a sensor — is that normal?
A. Occasional blue flashes indicate the sensor is updating. However, continuous blinking may signal a problem. In that case, Josephine Care detects the issue and notifies your caregivers.
Q. Does installation require drilling holes in the walls?
A. No, all our sensors are battery-powered and do not require wiring. The sensors are attached to walls, door frames, and/or the refrigerator door using the included adhesive strips.
Q. When do I need to replace the sensor batteries?
A. Sensor batteries typically last about 18 months. When they need replacement, Josephine Care will automatically notify your caregivers.
4. Activation
Q. When is the Josephine Care service activated?
A. Activation occurs after the sensors are installed. You and your caregivers will receive an email link to complete your personal details and set your notification preferences. You decide which types of notifications your caregivers can access — for example, only critical alerts, or daily well-being updates as well.
Q. How is activation completed?
A. Each authorized caregiver fills out an activation form sent by email to start receiving Josephine Care notifications.
Q. Are there activation fees?
A. No. Activation is included in the monthly plan.
Q. Is there a limit on the number of caregivers?
A. No. Any number of caregivers can receive personalized notifications.
Q. Can caregivers choose how often to receive notifications?
A. Yes. Only critical alerts are mandatory. After you choose which alerts are available, caregivers can select their preferred frequency for additional notifications, such as daily well-being updates or monthly summaries.
Q. The sensors are installed, but I no longer wish to activate Josephine Care. What should I do?
A. Your consent is essential. You can withdraw it and cancel the service anytime by contacting us at info@josephine.care, calling +1 438 808-1998, or through your account josephine.care/login.
5. Notifications
Q. How are caregivers alerted to activity changes?
A. All notifications are sent by text message (SMS).
Q. What types of notifications can Josephine Care send?
A. Josephine Care provides three types of customizable alerts:
- Well-being notification (green): Confirms your routine. Sent daily, weekly, or monthly.
- Habit change notification (yellow): Indicates a change in routine and suggests that caregivers check in. A confirmation may be requested after verification.
- Critical notification (red): Indicates a suspected emergency that requires immediate attention. Caregivers are asked to confirm that assistance has been provided.
Q. How quickly are critical alerts sent?
A. Josephine Care monitors activity 24/7. Critical alerts are sent immediately when unusual inactivity or behavior is detected. Response times may vary depending on the situation and the individual’s habits.
Q. How does Josephine Care ensure a critical alert is handled?
A. When a critical alert is sent, Josephine Care requires confirmation from your designated caregiver that steps have been taken to assist you.
Further support is available with monthly or one-time fees. Josephine Care can request assistance from one of our trusted home care partners or contact emergency services directly. These services can be selected during account registration and activation, or added at any time through your online account at josephine.care/login, by emailing info@josephine.care, or by calling +1 438 808-1998.
Q. What if my primary caregiver is unavailable?
A. You can update caregiver contact details anytime through your online account at josephine.care/login. We can also help connect you with professional caregivers for an additional fee.
Q. Who can I contact if I have questions?
A. Our team is always here to help. Contact us by email at info@josephine.care or by phone at +1 438 808-1998.
1. General Operation
Q. How does Josephine Care work?
A. Josephine Care is a non-intrusive monitoring solution that uses presence, motion, temperature, humidity, and door sensors. Once activated, the sensors collect data about residents’ daily habits and notify caregivers (family, care services, or residence staff, depending on consent) in cases of normal or unusual behavior.
Q. Are there cameras or microphones?
A. No. Josephine Care is completely non-intrusive; it includes no cameras or microphones.
Q. What is typically installed in a resident’s home?
A. Installation for a one-bedroom apartment typically includes 6-10 sensors:
- Presence, humidity, and temperature sensors in each room
- Door sensors for exterior doorsVibration sensor for the refrigerator
- Soil humidity sensors for potted plants
Installation can be completed by caregivers or by a member of our team and usually takes less than 45 minutes.
Q. What are the prerequisites for installing Josephine Care?
A. A Wi-Fi internet connection is required to use Josephine Care.
Q. Can Josephine Care be used in a home with pets?
A. Absolutely. Josephine Care can differentiate between human and animal movement.
Q. How are caregivers notified?
A. All notifications are sent by text message (SMS). As soon as Josephine Care is installed, designated caregivers receive an activation link to register their contact information and preferences. Residents can also consent to allow the residence to receive critical notifications for immediate response in case of emergency.
Q. What happens in the event of a power outage or internet disruption?
A. If contact with the sensors is lost due to a power outage, internet issue, or defective device, caregivers are immediately notified.
Q. What happens if a resident goes on vacation or is away for an extended period?
A. Ideally, the absence is indicated through the link provided in the activation email or via the resident’s online account. If not, Josephine Care may detect irregular activity and alert caregivers, who can then confirm the resident’s planned absence.
2. Installation
Q. Can Josephine Care sensors be installed in all already rented apartments?
A. Yes. Installation and activation are available for all interested users, provided the resident gives consent. A resident may agree to sensor installation but decline activation. If the installation is part of a partnership with the residence, sensors may remain in place for the next occupant. If the installation was initiated privately by the resident or their family, sensors must be returned if the service is no longer required.
Q. Is our maintenance team responsible for installation?
A. Installation is simple and can be completed by a caregiver, a member of our team, or your maintenance staff — whichever you prefer.
Q. Does installation require drilling holes in the walls?
A. No, all our sensors are battery-powered and do not require wiring. The sensors are attached to walls, door frames, and/or the refrigerator door using the included adhesive strips.
Q. Does Josephine Care work immediately after installation?
A. Yes. Once installed and activated, the sensors begin collecting data. However, Josephine Care requires approximately 15 days to learn the resident’s routine before notifying caregivers of irregularities. Full accuracy is typically reached within two months.
Q. Can Josephine Care detect a fall?
A. Yes, but not immediately after installation. After a learning period of at least 15 days, Josephine Care can detect unusual (in)activity, such as a fall. The response time of the Josephine system depends on the typical behavior of the resident within the context of their daily routine. As soon as a problem is detected, the system alerts the caregivers by text message.
Q. How can we confirm sensors are working properly?
A. A hardware check is automatically performed during installation and displayed through the online setup interface. This allows the installer to verify that all sensors are connected and functioning before activation. If a sensor later malfunctions, Josephine Care automatically detects the issue and notifies caregivers.
3. Activation
Q. When is the Josephine Care service activated?
A. Activation occurs after sensors are installed. An email is sent to the resident and designated caregivers to complete their information and select notification preferences. The resident decides which types of notifications caregivers can receive — for example, only critical alerts, or daily well-being updates as well.
Q. How is the service activated?
A. Each authorized caregiver completes an activation form sent by email to begin receiving Josephine Care notifications.
Q. Are there activation fees?
A. No. Activation is included in the monthly rate.
Q. Is there a limit on the number of caregivers?
A. No. There is no limit — any number of caregivers can receive personalized notifications.
Q. Can we customize the types of alerts received?
A. Yes. Only critical alerts are mandatory. After the resident defines which notifications are available, caregivers can select the frequency and type of additional notifications (for example, daily wellness updates or monthly summaries).
Q. What happens if a resident no longer wishes to use Josephine Care?
A. The resident’s consent is required for activation and use. Consent can be withdrawn at any time by contacting us at info@josephine.care or calling +1 438 808-1998.
4. Notifications
Q. How are caregivers notified of activity changes?
A. All notifications are sent via text message (SMS).
Q. What types of notifications does Josephine Care send?
A. Josephine Care offers three customizable notification types:
- Wellness notification (green): Confirms routine activity. Sent daily, weekly, or monthly.
- Change of habits notification (yellow): Indicates a change in behavior and suggests that the caregiver check in with the resident. Confirmation of the reason may be requested after verification.
- Critical notification (red): Indicates a suspected emergency requiring immediate attention.
Q. How quickly are notifications sent after a critical situation is detected?
A. Josephine Care provides continuous 24/7 monitoring. Notifications are sent immediately once a critical situation is detected, such as abnormal inactivity or unusual behavior. Response times may vary based on the nature of the event and individual routines.
Q. How does Josephine Care ensure that a critical notification has been handled?
A. When a critical notification is sent, Josephine Care requires confirmation from the caregiver that assistance has been provided.
Optional services are available that allow Josephine Care to notify alternate caregivers or contact emergency services directly for an additional fee. These can be added during activation or anytime via josephine.care/login, info@josephine.care, or +1 438 808-1998.
Q. What if a caregiver is temporarily unavailable?
A. A new caregiver can be added at any time. Josephine Care also offers the option of connecting with professional caregivers for an additional fee.
Q. Will residences also receive notifications?
A. Yes, if the resident provides consent. The residence can assign an emergency contact within its organization to receive critical alerts.
Q. Will we have access to a dashboard to monitor resident data?
A. Yes. With resident consent, residences have access to a dashboard summarizing wellness data, behavior changes, and critical alerts. Monthly event reports can also be generated per resident. Residences may receive critical alerts by text if authorized.
5. Technical Support and Maintenance
Q. A blue light is flashing on a sensor. Is this normal?
A. Occasionally, a blue light flashes briefly to indicate a sensor update — this is normal. Continuous flashing may signal a malfunction. Josephine Care automatically detects such issues and notifies caregivers.
Q. How often do sensor batteries need replacement?
A. Sensor batteries typically last around 18 months. Josephine Care detects when replacements are needed and alerts caregivers.
Q. Is our maintenance team responsible for replacing or repairing sensors?
A. If preferred, we can train your maintenance team to handle sensor maintenance. Otherwise, a Josephine Care technician or a caregiver can perform required adjustments.
6. Partnerships
Q. Can we integrate Josephine Care during building construction?
A. Yes, absolutely. We welcome early integration partnerships. Please contact us at info@josephine.care or +1 438 808-1998.
Q. Can we offer Josephine Care to our tenants?
A. Yes. Residents must provide consent to activate the service. We recommend installing sensors during tenant transitions to maintain readiness for future occupants. Many partners include Josephine Care’s monthly fee in rent as a standard amenity to encourage adoption.
Q. What happens when a tenant leaves their apartment?
A. If the installation was part of a partnership with your property, the sensors may remain in place and be reactivated for the new tenant (with consent). If the new tenant declines activation, sensors remain inactive and collect no data.
Q. Can we require residents to use Josephine Care?
A. No. Installation and activation always require resident consent. Even if sensors are pre-installed, residents may choose not to activate the service.
Q. Can Josephine Care be installed for residents with cognitive disorders?
A. Yes. Josephine Care can support residents with cognitive conditions, though the adaptation period may be longer and sensor placement may require adjustment.
Q. Is Josephine Care useful for managing wandering risks?
A. Yes. Door sensors help track when a resident leaves and returns. For those at risk of wandering, critical alerts can be configured to trigger immediately when the system detects a resident leaving their home.
Q. Who can we contact for additional questions or partnership opportunities?
A. For any inquiries or partnership discussions, please contact us at info@josephine.care or +1 438 808-1998.