Our Ethical Commitments
Updated June 17, 2025
At Josephine Care, we place individual and collective well-being at the heart of our mission. We are committed to upholding the highest ethical standards as we introduce new technology designed to strengthen caregiving, autonomy, and dignity in your home. We are deeply mindful of the trust placed in us and work carefully to ensure our systems are both accountable and impactful. The following principles and practices guide the governance of our AI systems.
1. Respect for Human Dignity
Josephine Care is built to enhance—not replace—human caregiving. Our technology is designed to be assistive, non-intrusive, and respectful of the private sphere of home life.
Key Commitments
- No use of cameras or audio recording devices.
- Quarterly user surveys of residents, caregivers, and clinical partners monitor product effectiveness and authentic alignment with our values.
- Stakeholder-informed product design ensures we meet real-world needs without compromising dignity.
2. Data Privacy & Protection
We prioritize your right to privacy. Our systems follow national data protection laws and align with ethical standards such as the Montréal Declaration for Responsible AI Development.
Key Commitments
- 100% of users must review and consent to our Terms of Use and Privacy Policy before activation.
- No data is shared with third-party platforms or advertisers without consent.
- Following Quebec Law 25, privacy impact assessments are conducted prior to data transfers and an internal Privacy Officer is responsible for supervising compliance.
- Individuals may request that the use of their personal information be stopped at any time.
3. Transparency & Accountability
We strive to make our technology and its impacts understandable and accountable—both internally and to the public.
Key Commitments
- Our AI at Josephine webpage explains the system’s core functions, limitations, and safeguards.
- An annual Accountability Report assesses the effectiveness of our programs and analyzes performance data, feedback trends, and actions taken to resolve concerns.
4. Continuous Improvement
AI ethics is an evolving field. We are committed to maintaining intentional and updated alignment with the highest standards for responsible tech.
Key Commitments
- 100% of our team will complete yearly training on ethics, privacy, and data protection.
- Regular updates will be made to the Ethical Commitments webpage reflecting our current policies and alignment with emerging trends.
- Bias risk assessments are conducted during development to avoid data training bias.
- System errors are logged and analyzed for real-world impact and recurrence.
5. Governance & Oversight
We apply checks and balances to how our systems are built, maintained, and used.
Key Commitments
- A Responsible AI Officer is designated to lead ethical evaluations and system approvals.
- Annual compliance checks cover internal development, vendor partnerships, and third-party tools.
- Formal testing protocols and continuous monitoring verify each system performs as intended.
6. Stakeholder Engagement
Our systems are designed in dialogue with the communities we serve, including older adults, family caregivers, healthcare workers, and housing partners.
Key Commitments
- Input from client surveys guides product development and user experience updates.
- A 24/7 user feedback portal supports real-time reporting and urgent concerns.
- We incorporate qualitative and quantitative feedback into our system improvements.
- Collaboration with community partners informs relevant system design.
7. Sustainability
We closely monitor our energy use and environmental impact, and are committed to minimizing waste.
Key Commitments
- A Sustainability Report is published annually, detailing energy use, infrastructure efficiency, and supply chain impact.
- We actively explore partnerships with sustainable hardware and logistics providers.
- We aim to reduce preventable hospital visits and extend safe independent living, creating more sustainable and compassionate care systems.
For questions about our responsible AI practices, reach out to us at privacy@josephine.care.
